Customer Care

To ensure you have the best experience with Nyetimber we’ve outlined some key information around deliveries below.

CHRISTMAS & NEW YEAR Delivery

UPDATED DELIVERY TIMES FOR CHRISTMAS AND NEW YEAR 2021

Please note that orders must be received BEFORE Monday 20th December 2021 at 1pm (UK Time) in order for us to guarantee delivery by Christmas and New Year 2021.

This means we are unable to guarantee delivery by Christmas and New Year 2021 for orders placed after 20 December 2021 at 1pm. We are also unable to guarantee next day delivery on orders placed between 21 December 2021 and 3 January 2022.

As always, we will do everything we can to deliver your order as quickly as possible. We will notify you when your order is dispatched, at which point you will be able to track your delivery with its courier. This is the quickest and easiest way to follow your delivery’s progress as our Customer Services team are extremely busy at this time of the year.

Please note that our offices are closed from 24 December 2021 to 03 January 2022 to give our staff some relaxation time with their loved ones. We will reply to your email as soon as possible upon our return to the office. If your enquiry is urgent, we kindly ask you to call our Customer Service line 0800 093 0243.

All orders over £70 are complimentary.
We offer complimentary standard shipping on all orders which are over £70 when shipping to a single address.
Where you select the ‘multiple shipping’ option at checkout, complimentary shipping is available for any element of an order shipping to any single address with a value over £70. This means that if your order total is over £70 but you select multiple delivery and the value of the products going to individual shipping address is under £70, complimentary standard shipping will not be available.

Have a Merry Christmas and a very Happy New Year.

Please refer to our Terms & Conditions for further information.

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BY SIGNING UP, YOU ARE ACCEPTING OUR TERMS AND CONDITIONS AND HAVE READ AND UNDERSTOOD OUR PRIVACY AND COOKIE POLICIES.

BY SIGNING UP, YOU ARE ACCEPTING OUR TERMS AND CONDITIONS AND HAVE READ AND UNDERSTOOD OUR PRIVACY AND COOKIE POLICIES.